E-Mail Notification failed

deputy-chief-hardy · April 4, 2023, 9:46am

Hi, I am one step further with my e-mail notifications, but now I get the following error: Notification failed '1990': Target{type=CUSTOM, id=lxxx@web.de}, reason=Email send failed: 530 Authentication required

My docker-compose.yml looks like:

  manager:
#    privileged: true
    restart: always
    image: openremote/manager:${MANAGER_VERSION:-latest}
    depends_on:
      keycloak:
        condition: service_healthy
    environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:

      OR_EMAIL_HOST: smtp.web.de
      OR_EMAIL_USER: lxxx@web.de
      OR_EMAIL_PASSWORD: xxx
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-STARTTLS}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: lxxx@web.de
      OR_EMAIL_ADMIN:
      OR_DATA_POINTS_MAX_AGE_DAYS: 37000

      OR_HOSTNAME: ${OR_HOSTNAME:-localhost}
      OR_ADDITIONAL_HOSTNAMES: ${OR_ADDITIONAL_HOSTNAMES:-}
      OR_SSL_PORT: ${OR_SSL_PORT:--1}
      OR_DEV_MODE: ${OR_DEV_MODE:-false}

Where else do I need to authenticate?

deputy-chief-hardy · April 14, 2023, 10:18am

It worked now! The problem was the localhost, which replaced the username with my windows username, deleted the password and changed the port from 587 to 25. Without localhost everything works fine with these settings:

  manager:
#    privileged: true
    restart: always
    image: openremote/manager:${MANAGER_VERSION:-latest}
    depends_on:
      keycloak:
        condition: service_healthy
    environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:
      OR_EMAIL_HOST: ${OR_EMAIL_HOST:-smtp.web.de}
      OR_EMAIL_USER: ${OR_EMAIL_USER:-lxxx@web.de}
      OR_EMAIL_PASSWORD: ${OR_EMAIL_PASSWORD:-xxx}
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-STARTTLS}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: ${OR_EMAIL_FROM:-lxxx@web.de}
      OR_EMAIL_ADMIN: ${OR_EMAIL_ADMIN:-lxxx@web.de}
      OR_HOSTNAME: ${OR_HOSTNAME:-xxx.de}
      OR_ADDITIONAL_HOSTNAMES: ${OR_ADDITIONAL_HOSTNAMES:-}

Denis · April 14, 2023, 1:19pm

Hi @deputy-chief-hardy,

glad to hear that! Sorry, that nobody responsed… it was eastertime

deputy-chief-hardy · April 16, 2023, 9:06am

No worries! thanks for your answer now nevertheless do you have maybe an idea why the localhost grabs the windows username? actually docker should be isolated, shouldn’t it?

Denis · April 17, 2023, 7:46am

Hi @deputy-chief-hardy,

this is strange, how do you start the docker?

Grüße nach Karlsruhe.

pcr · April 17, 2023, 8:17am

No idea how this is working, I’m always getting the same error (and my hostname is an fqdn so is not localhost)

Denis · April 17, 2023, 8:45am

did you tried it without expressions?
just:

OR_EMAIL_HOST: smtp.web.de
OR_EMAL_USER: test@test.de
OR_EMAIL_PASSWORD: xxxxxxxx

pcr · April 17, 2023, 9:08am

Same thing

manager_1     | 2023-04-17 11:07:45.569  WARNING [Messaging-NotificationQu..e-26] manager.notification.NotificationService : Error processing from REALM_RULESET - NOTIFICATION_HANDLER_CONFIG_ERROR (Handler is not valid: email): Notification{name='null', message=org.openremote.model.notification.EmailNotificationMessage@1e7e85fc, repeatFrequency=null, repeatInterval='null', targets=[Target{type=CUSTOM, id=my@email.com}]}

this is only with Google Workspace, on another mail domain I could send without problems

Denis · April 17, 2023, 9:09am

show your docker-compose.yml pls

pcr · April 17, 2023, 9:12am

This is from the other post where we discussed this issue
Let me know if you want the full yml

Email Configuration Error

I made it work with this
The smtp is provided by a local national hosting site
If I try with my Google Workspace account, same configuration, it doesn’t work

Email Configuration Error

    environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:
      OR_EMAIL_HOST: ${OR_EMAIL_HOST:-my.smtp.com}
      OR_EMAIL_USER: ${OR_EMAIL_USER:-my@username.com}
      OR_EMAIL_PASSWORD: ${OR_EMAIL_PASSWORD:-mypassword}
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-STARTTLS}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: ${OR_EMAIL_FROM:-my@username.com}
      OR_EMAIL_ADMIN: ${OR_EMAIL_ADMIN:-my@username.com}

Denis · April 17, 2023, 9:16am

you sure you tested it this way too?

`   environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:
      OR_EMAIL_HOST: my.smtp.com
      OR_EMAIL_USER: my@username.com
      OR_EMAIL_PASSWORD: mypassword
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:--1}
      #OR_EMAIL_TLS: ${OR_EMAIL_TLS:-STARTTLS}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: my@username.com
      OR_EMAIL_ADMIN:

pcr · April 17, 2023, 9:19am

I just tried it when you asked me few minutes ago (except for port 1, you can’t really send on port 1?)
I need to try to comment TLS option, but i’m pretty sure Google will refuse it, give me a min

Denis · April 17, 2023, 9:21am

Google doesn’t allow it.


 environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:
      OR_EMAIL_HOST: my.smtp.com
      OR_EMAIL_USER: my@username.com
      OR_EMAIL_PASSWORD: mypassword
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-true}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: my@username.com
      OR_EMAIL_ADMIN:

could also try 465 instead of 587

pcr · April 17, 2023, 9:21am

yes but i’m using app-specific password

pcr · April 17, 2023, 9:37am

So I tried this configuration with 587, 465 and even regenerating the password, nothing works.
Fun fact: Google doesn’t even show the password as used

Denis:

 environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:
      OR_EMAIL_HOST: my.smtp.com
      OR_EMAIL_USER: my@username.com
      OR_EMAIL_PASSWORD: mypassword
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-true}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: my@username.com
      OR_EMAIL_ADMIN:

apurba · April 17, 2023, 5:11pm

I am using GoDaddy mail, and it worked .

Try another domain , i also face same problem from gmail.

pcr · April 18, 2023, 7:11am

I already make it work with another domain, but that’s not the point of course. We are trying to make it work with Google

deputy-chief-hardy · April 18, 2023, 1:33pm

Hi @Denis , I started Docker via docker-compose -p openremote up -d

Grüße zurück

Rich · April 25, 2023, 9:44pm

Apologies, please see this thread:

pcr · April 26, 2023, 7:50am

Hi Rich
did another pull, but still no luck with Google

tried with this

      OR_EMAIL_HOST: gmail.smtp.com
      OR_EMAIL_USER: myemail@domain.com
      OR_EMAIL_PASSWORD: xxxxxxxxxxxx
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-true}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: myemail@domain.com
#      OR_EMAIL_ADMIN: ${OR_EMAIL_ADMIN:-myemail@domain.com}

and this

      OR_EMAIL_HOST: gmail.smtp.com
      OR_EMAIL_USER: myemail@domain.com
      OR_EMAIL_PASSWORD: xxxxxxxxxxxx
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-STARTTLS}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: myemail@domain.com
#      OR_EMAIL_ADMIN: ${OR_EMAIL_ADMIN:-myemail@domain.com}

The error is always the same
manager_1 | 2023-04-26 09:50:21.456 WARNING [Messaging-NotificationQu…e-26] manager.notification.NotificationService : Error processing from REALM_RULESET - NOTIFICATION_HANDLER_CONFIG_ERROR (Handler is not valid: email): Notification{name=‘null’, message=org.openremote.model.notification.EmailNotificationMessage@1d9e8e96, repeatFrequency=null, repeatInterval=‘null’, targets=[Target{type=CUSTOM, id=myemail@mydomain.com}]}

edit: app-specific password still shows as never used on Google side