E-Mail Notification failed

pcr · April 17, 2023, 9:21am

yes but i’m using app-specific password

pcr · April 17, 2023, 9:37am

So I tried this configuration with 587, 465 and even regenerating the password, nothing works.
Fun fact: Google doesn’t even show the password as used

Denis:

 environment:
      OR_SETUP_TYPE:
      OR_ADMIN_PASSWORD:
      OR_SETUP_RUN_ON_RESTART:
      OR_EMAIL_HOST: my.smtp.com
      OR_EMAIL_USER: my@username.com
      OR_EMAIL_PASSWORD: mypassword
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-true}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: my@username.com
      OR_EMAIL_ADMIN:

apurba · April 17, 2023, 5:11pm

I am using GoDaddy mail, and it worked .

Try another domain , i also face same problem from gmail.

pcr · April 18, 2023, 7:11am

I already make it work with another domain, but that’s not the point of course. We are trying to make it work with Google

deputy-chief-hardy · April 18, 2023, 1:33pm

Hi @Denis , I started Docker via docker-compose -p openremote up -d

Grüße zurück

Rich · April 25, 2023, 9:44pm

Apologies, please see this thread:

pcr · April 26, 2023, 7:50am

Hi Rich
did another pull, but still no luck with Google

tried with this

      OR_EMAIL_HOST: gmail.smtp.com
      OR_EMAIL_USER: myemail@domain.com
      OR_EMAIL_PASSWORD: xxxxxxxxxxxx
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-true}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: myemail@domain.com
#      OR_EMAIL_ADMIN: ${OR_EMAIL_ADMIN:-myemail@domain.com}

and this

      OR_EMAIL_HOST: gmail.smtp.com
      OR_EMAIL_USER: myemail@domain.com
      OR_EMAIL_PASSWORD: xxxxxxxxxxxx
      OR_EMAIL_PORT: ${OR_EMAIL_PORT:-587}
      OR_EMAIL_TLS: ${OR_EMAIL_TLS:-STARTTLS}
      OR_EMAIL_X_HEADERS:
      OR_EMAIL_FROM: myemail@domain.com
#      OR_EMAIL_ADMIN: ${OR_EMAIL_ADMIN:-myemail@domain.com}

The error is always the same
manager_1 | 2023-04-26 09:50:21.456 WARNING [Messaging-NotificationQu…e-26] manager.notification.NotificationService : Error processing from REALM_RULESET - NOTIFICATION_HANDLER_CONFIG_ERROR (Handler is not valid: email): Notification{name=‘null’, message=org.openremote.model.notification.EmailNotificationMessage@1d9e8e96, repeatFrequency=null, repeatInterval=‘null’, targets=[Target{type=CUSTOM, id=myemail@mydomain.com}]}

edit: app-specific password still shows as never used on Google side

Rich · April 26, 2023, 8:05am

You need to look at the startup section of the logs, when the EmailNotificationHandler is initialised it tries to connect to the SMTP server and there you should see more information about the failure.

pcr · April 26, 2023, 8:40am

Seems like he doesn’t like my credentials, but I tried with two different passwords
I’ll try to investigate more, I really don’t understand what’s wrong

manager_1     | 2023-04-26 10:36:42.026  SEVERE  [main                          ] er.notification.EmailNotificationHandler : Failed to connect to SMTP server so disabling email notifications
manager_1     | org.eclipse.angus.mail.util.MailConnectException: Couldn't connect to host, port: gmail.smtp.com, 587; timeout -1;
manager_1     |   nested exception is:
manager_1     |         java.net.UnknownHostException: gmail.smtp.com
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2258)
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:753)
manager_1     |         at jakarta.mail.Service.connect(Service.java:364)
manager_1     |         at jakarta.mail.Service.connect(Service.java:222)
manager_1     |         at jakarta.mail.Service.connect(Service.java:171)
manager_1     |         at org.openremote.manager.notification.EmailNotificationHandler.init(EmailNotificationHandler.java:106)
manager_1     |         at org.openremote.container.Container.start(Container.java:162)
manager_1     |         at org.openremote.container.Container.startBackground(Container.java:207)
manager_1     |         at org.openremote.manager.Main.main(Main.java:31)
manager_1     | Caused by: java.net.UnknownHostException: gmail.smtp.com
manager_1     |         at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:567)
manager_1     |         at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:327)
manager_1     |         at java.base/java.net.Socket.connect(Socket.java:633)
manager_1     |         at java.base/java.net.Socket.connect(Socket.java:583)
manager_1     |         at org.eclipse.angus.mail.util.SocketFetcher.createSocket(SocketFetcher.java:361)
manager_1     |         at org.eclipse.angus.mail.util.SocketFetcher.getSocket(SocketFetcher.java:236)
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2208)
manager_1     |         ... 8 more
manager_1     | 2023-04-26 10:36:42.028  INFO    [main                          ] er.notification.EmailNotificationHandler : SMTP credentials are not valid so email notifications will not function

Rich · April 26, 2023, 12:26pm

Looks like you’ve got your host the wrong way around should be smtp.gmail.com

pcr · April 26, 2023, 12:40pm

I can’t believe myself right now, gonna cry in a corner

Rich · April 26, 2023, 12:42pm

Simple mistakes happen

Hopefully all working for you now

pcr · April 26, 2023, 1:05pm

Thanks Rich
I tried again (with correct smtp) with the following combinations (and even a new password)

with 587 and STARTTLS I get

	Notification failed '122090': Target{type=CUSTOM, id=my@email.com}, reason=Email send failed: 530 5.7.0 Must issue a STARTTLS command first. c16-20020a05600c0ad000b003f198dfbbfcsm12234427wmr.19 - gsmtp

with 587 and true I get

Notification failed '122098': Target{type=CUSTOM, id=my@email.com}, reason=Email send failed: 530 5.7.0 Must issue a STARTTLS command first. n16-20020a05600c181000b003f046ad52efsm21274706wmp.31 - gsmtp

With 465 and true

manager_1     | 2023-04-26 14:50:33.862  SEVERE  [main                          ] er.notification.EmailNotificationHandler : Failed to connect to SMTP server so disabling email notifications
manager_1     | jakarta.mail.MessagingException: Got bad greeting from SMTP host: smtp.gmail.com, port: 465, response: [EOF]
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2246)
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:753)
manager_1     |         at jakarta.mail.Service.connect(Service.java:364)
manager_1     |         at jakarta.mail.Service.connect(Service.java:222)
manager_1     |         at jakarta.mail.Service.connect(Service.java:171)
manager_1     |         at org.openremote.manager.notification.EmailNotificationHandler.init(EmailNotificationHandler.java:106)
manager_1     |         at org.openremote.container.Container.start(Container.java:162)
manager_1     |         at org.openremote.container.Container.startBackground(Container.java:207)
manager_1     |         at org.openremote.manager.Main.main(Main.java:31)
manager_1     | 2023-04-26 14:50:33.864  INFO    [main                          ] er.notification.EmailNotificationHandler : SMTP credentials are not valid so email notifications will not function

With 465 and SSL I get

manager_1     | 2023-04-26 14:54:03.824  SEVERE  [main                          ] er.notification.EmailNotificationHandler : Failed to connect to SMTP server so disabling email notifications
manager_1     | jakarta.mail.MessagingException: Got bad greeting from SMTP host: smtp.gmail.com, port: 465, response: [EOF]
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2246)
manager_1     |         at org.eclipse.angus.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:753)
manager_1     |         at jakarta.mail.Service.connect(Service.java:364)
manager_1     |         at jakarta.mail.Service.connect(Service.java:222)
manager_1     |         at jakarta.mail.Service.connect(Service.java:171)
manager_1     |         at org.openremote.manager.notification.EmailNotificationHandler.init(EmailNotificationHandler.java:106)
manager_1     |         at org.openremote.container.Container.start(Container.java:162)
manager_1     |         at org.openremote.container.Container.startBackground(Container.java:207)
manager_1     |         at org.openremote.manager.Main.main(Main.java:31)
manager_1     | 2023-04-26 14:54:03.825  INFO    [main                          ] er.notification.EmailNotificationHandler : SMTP credentials are not valid so email notifications will not function

Rich · April 26, 2023, 1:30pm

Is this what you have tried? Note the need to use app specific passwords for authentication:

TLS/STARTTLS on port 587:

OR_EMAIL_HOST:smtp.gmail.com
OR_EMAIL_USER: email_address
OR_EMAIL_PASSWORD: app_specific_password

SSL on port 465:

OR_EMAIL_PROTOCOL: smtps
OR_EMAIL_PORT: 465
OR_EMAIL_TLS: false
OR_EMAIL_HOST:smtp.gmail.com
OR_EMAIL_USER: email_address
OR_EMAIL_PASSWORD: app_specific_password

pcr · April 26, 2023, 3:31pm

yes STARTTLS doesn’t seem to work
tried second one (I didn’t have protocol:smtps) and I get

services.manager.environment.OR_EMAIL_TLS contains false, which is an invalid type, it should be a string, number, or a null

Tried commenting out TLS, same error as before

manager_1     | jakarta.mail.MessagingException: Got bad greeting from SMTP host: smtp.gmail.com, port: 465, response: [EOF]

Yes i’m using app-specific password

apurba · April 26, 2023, 3:38pm

Hi,
i configured as per your suggestion but i am getting error

Notification failed ‘1119’: Target{type=CUSTOM, id=qwerty@gmail.com}, reason=Email send failed: Couldn’t connect to host, port: localhost, 25; timeout -1

my configuration

OR_EMAIL_PROTOCOL: smtps
OR_EMAIL_PORT: 465
OR_EMAIL_TLS: false
OR_EMAIL_HOST: smtp.gmail.com
OR_EMAIL_USER: apurba@lazot.com
OR_EMAIL_PASSWORD: xxxxxxxxxx
OR_EMAIL_X_HEADERS:
OR_EMAIL_FROM: apurba@lazot.com

kindly suggest if anything changes needed and i pulled latest manger also.

Rich · April 26, 2023, 3:47pm

I guess the docker compose parser is getting stricter; just put quotes around the boolean value

pcr · April 27, 2023, 8:11am

Funny that true is considered a string and false is not lol

Now i get this

Notification failed '122165': Target{type=CUSTOM, id=my@email.com}, reason=Email send failed: Couldn't connect to host, port: localhost, 25; timeout -1```

Seems like he's trying to connect to itself on standard 25 port

Rich · April 27, 2023, 8:23am

Please provide the startup log section where EmailNotificationHandler is initialised and also the relevant section of your docker compose file (with sensitive data removed).

apurba · April 27, 2023, 10:06am

Hi Rich,
Got this below error in ui log

“Notification failed ‘1046’: Target{type=CUSTOM, id=koleyapurba007@gmail.com}, reason=Email send failed: Couldn’t connect to host, port: localhost, 25; timeout -1”

Pls check below log in starting

my yml file

environment:
OR_SETUP_TYPE:
OR_ADMIN_PASSWORD:
OR_SETUP_RUN_ON_RESTART:
OR_EMAIL_PROTOCOL: smtps
OR_EMAIL_PORT: 465
OR_EMAIL_TLS: false
OR_EMAIL_HOST: smtp.gmail.com
OR_EMAIL_USER: xxxx@lazot.com
OR_EMAIL_PASSWORD: xxxxxxxxx
OR_EMAIL_X_HEADERS:
OR_EMAIL_FROM: xxx@lazot.com
OR_HOSTNAME: ${OR_HOSTNAME:-localhost}
OR_ADDITIONAL_HOSTNAMES: ${OR_ADDITIONAL_HOSTNAMES:-}
OR_SSL_PORT: ${OR_SSL_PORT:–1}
OR_DEV_MODE: ${OR_DEV_MODE:-false}

Thanks