Manager access via android app not working on basic local instalation

Mobile apps, Consoles
1

Hello:
A few months ago, I started working with OpenRemote as part of my final degree project at university, and I am still in the process of absorbing and understanding all the information in the official documentation. I have successfully deployed a prototype on a local server, which can be accessed from the domain op.recuncho.es.

There are still many aspects to configure, but after confirming access to the manager via a web browser, I wanted to test accessing the manager through the official OpenRemote Android app. However, when I try to access it from the official Android OpenRemote app, I encounter this error:

android app access error
android app access error576×1280 33 KB

In the official documentation, I read that access to the manager and insight is configured by default in a standard installation. Could it be necessary to perform any additional actions to access the “master” realm from the Android app?

I only have one realm configured in the manager, “master,” and that’s the one I’m trying to access from the Android app. I enter the domain op.recuncho.es/manager and then specify the “master” realm. After following these steps, the app returns the error.

Access from web browser is working:

web access to manager
web access to manager1914×984 266 KB

Thanks in advance for any help.

2

First of all, welcome to the forum! :partying_face:

Sorry, the documentation might not be clear enough on this.
You need to enter an http or https prefix. The /manager path is not necessary.

Can you try entering https://op.recuncho.es in the “domain” field of the mobile app?

3

Hello Martin:

I have tried diferents options and get the error “Could not connect to the domain”:

android app without https
android app without https1080×1229 62.2 KB

android app with https
android app with https1080×1232 64.5 KB

So it seems that in the domain i have to add the app, manager or insight in custom deploiyment. If I enter the domain op.recuncho.es/manager on the following screen. the application requests a realm, and when I input master, it returns the error I mentioned at the beginning of the post.
android app real window
android app real window1080×1108 39.9 KB

On the other hand, I tried entering https://op.recuncho.es/manager, and after providing the realm on the next screen, the application returns this other error.

android app real window
android app real window1080×1108 39.9 KB

android app not found
android app not found1080×863 13.2 KB

4

Hello:

@martin.peeters Could the root of the problem be that I am using the master realm to access the manager in a default installation and that I might need to create a realm different from master?

5

Accessing the master realm is fine, there is no limitation on that.

Can you verify if the https:// address is accessible through the web browser of your phone?
(for example through a web browser)

During the “server finding” process it fetches data from several endpoints such as /api/master/info and /api/master/apps, to change the items in the dropdown menu.
The “Not Found” message is probably a 404 for the web page address not being found.

Otherwise you’ll need to remote debug your phone, to see what Web URL it’s trying to load.
Because for me it’s tough to reproduce this, as all my deployments don’t have this issue :sweat_smile:

Hope this helps!